Reviews

Please note:

  1. Content of this article or the service are subject to change at anytime without notice.

  2. Features vary by subscription plan.

How can customers submit reviews?

Your customers can submit reviews through your business profile or directly on your website via the reviews widget, if setup.


How can I request a review from my customer?

  • You can enable the reviews widget on your website, and ask your customer to visit that page to leave a review.

  • You can ask your customer to visit your business profile to leave a review.

  • If the customer is opt-in (provided written consent via text message) for promotional text messages:

    • They may receive an automated review request via text message:

      • After a completed appointment.

      • When you manually choose to send to the customer through the customers profile.

    • Please keep in mind the customer has the right to opt-out of text messaging at any time.

      • So we recommend not to spam the customer with review requests.


Appointment Reviews

  • After a completed appointment, a review request (text message) will automatically be sent to the customer if they meet the following criteria:

    • The customer status is active.

    • The customer has a mobile phone number on-file, and is opt-in to receive promotional text messages.


External Review Service

This is a great way to grow your reviews on external platforms (i.e. Facebook, Google, Trustpilot, Yelp, etc). Please note, while we do offer a way for your business to grow your reviews on external platforms (i.e. Facebook, Google, Trustpilot, Yelp, etc), we must advise you of the following:

  • External platforms may require the customer to “sign in” to an account on the platform in order to leave a review.

    • This may deter the customer from leaving a review if they don’t have an account OR they don't want to sign up for an account on the external platform.

  • It is the customers decision to proceed with leaving a review on the external platform, at their discretion.


FAQs

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Answer

Question

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Why can’t I see the email address or phone number on some reviews?

This review is from a “guest” (not a business customer), and for security purposes this information is not disclosed to the business, and used for administrative purposes only.