SMS Reference Guide for Small Business Portal

If you have any questions or concerns, please feel free to contact customer care for assistance.

Legal Requirements

You will not be permitted to communicate with your contacts through text until they have provided written consent to receive text messages from your business.

This requirement is satisfied by the contact replying “TEXT” to the Welcome Text they initially received.

FAQs

Question	Answer

Question

Answer

Can I edit the business name that appears in the welcome text?

Yes, but this will require ALL of your contacts to opt-in again.

If you would like to change your business name, please contact customer care for assistance.

Can I edit what the Welcome Text says?

No, this is prohibited for legal compliance.

How does the Welcome Text look?

Example:

Reply TEXT to subscribe to messages from ABC Corp. Reply HELP for help, or END to unsubscribe; Msg. & Data rates may apply.

Cancel a Text Message

You can cancel a queued text message by following the steps below.

From the navigation bar, click “Communications”, then click “Outbound SMS Queue”.
Locate the text message you wish to cancel, then click “Cancel”.

Text Delivery

Text messages are delivered every five minutes, between 9 AM PST and 5 PM PST.

FAQs

Question	Answer

Question	Answer
Can I cancel a text message from being sent out?	Yes, as long as hasn’t been sent already.
How can I see what has been sent?	Click Here

Mass Texting Tool

This tool will allow you to reach all of your contacts for a specific contact group (or all of your contacts) at once.

This is a pretty powerful marketing tool, use it with caution.

Please note, your contacts must be active, with a mobile phone number, and opt-in to receive text messages.

Placeholders

This gives you the ability to create dynamic text templates, see example below.

Placeholder	Replaced By	Requirements

Placeholder	Replaced By	Requirements
{{businessName}}	Business Name
{{contactFirstName}}	Contact’s First Name
{{reviewLinkFacebook}}	Facebook Review Link	Reviews App.
{{reviewLinkGoogle}}	Google Review Link	Reviews App.
{{reviewLinkTrustPilot}}	Trustpilot Review Link	Reviews App.
{{reviewLinkYelp}}	Yelp Review Link	Reviews App.
{{etsyUrl}}	URL, Etsy	Promote App.
{{offerUpUrl}}	URL, OfferUp	Promote App.
{{websiteUrl}}	URL, Website	Promote App.
{{facebookUrl}}	URL, Facebook	Social App.
{{instagramUrl}}	URL, Instagram	Social App.
{{snapchatUrl}}	URL, Snapchat	Social App.
{{twitterUrl}}	URL, Twitter	Social App.

Example Template:

Hey {{contactFirstName}}, thanks for ordering from {{businessName}}. Don't forget to leave us a review! {{reviewLinkFacebook}}

How it will look:

Hey John, thanks for ordering from Ke-Designz. Don't forget to leave us a review! https://bit.ly/37wfsOZ

Welcome Text

A contact may only be sent a welcome text, once per month.